CITY COUNCIL AGENDA ITEM
ACTION REQUESTED:
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Waive the applicable provisions of the Naperville Procurement Code and award Procurement 24-062, Electronic Bill Payment, to Fidelity Information Services (FIS) for an amount not to exceed $235,000 and for a one-year term
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DEPARTMENT: Finance Department
SUBMITTED BY: Rachel Mayer, Director
BOARD/COMMISSION REVIEW:
N/A
BACKGROUND:
In 2004, the City Council approved the award of RFP 04-073 to Metavante Corporation to provide internet bill presentment and payment (e-billing) services for City utility bills. In 2009, Metavante Corporation became a wholly owned subsidiary of Fidelity National Information Services, Inc. (FIS). The services provided under the contract allow utility customers to view and pay utility bills online. Over the years, various modifications and improvements have been made to improve system functionality and improve the customer experience.
The City has been waiving the code to continue the e-billing services with FIS since the initial contract ended in 2017. The intention was to wait to hire an e-billing vendor after the City implemented a new utility billing software. However, the timeline for the new utility billing software has been repeatedly delayed. The current timeline is to conduct a Request for Proposals (RFP) in 2024 and 2025 and implement the new software in 2025, 2026 and 2027.
DISCUSSION:
Knowing that a new utility billing software may not be live until 2027, staff recommends waiving the code to extend the contract one year with the option to extend again in 2025. As the City works toward identifying and implementing its next-generation utility billing platform, staff finds it to be in the City's best interest to maintain its current vendor relationship to avoid any disruption in service to our customers. Utility billing is one of the City's most visible customer service functions and a critical component in the collection of the City's largest revenue source.
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