CITY COUNCIL AGENDA ITEM
ACTION REQUESTED:
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Waive the applicable provisions of the Naperville Procurement Code and award Procurement 21-365, Electronic Bill Payment, to Fidelity Information Services, LLC. for an amount not to exceed $174,000 for a one-year term (requires six positive votes).
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DEPARTMENT: Finance Department
SUBMITTED BY: Rachel Mayer, Director
BOARD/COMMISSION REVIEW:
N/A
BACKGROUND:
In 2004, City Council approved the award of RFP 04-073 to Metavante Corporation to provide internet bill presentment and payment (e-billing) services for City utility bills. In 2009, Metavante Corporation became a wholly-owned subsidiary of Fidelity National Information Services, Inc. (FIS).
Since the initial agreement, the City has maintained a partnership with FIS for e-billing services. Most recently, the City Council, on June 18, 2019, awarded a contract extension with FIS extending the relationship from July 1, 2019 to December 31, 2021.
Services under the contract provide utility customers the opportunity to view and pay City utility bills online. Over the years, various modifications and improvements have been made in order to improve system functionality and eliminate customer frustrations. In February 2019, staff completed three significant modifications, including eliminating a 90-day password reset requirement, removing an autopayment expiration date and adding three event email notifications (credit card expiration warning, credit card expiration notification and payment overdues).
During the current term, staff planned to begin transitioning the utility billing function, including e-billing services, from FIS to the City's enterprise resource planning system (ERP), known as Munis. This was initially considered the most ideal and straightforward solution, given that Munis is the City's existing ERP system, and their software offers a full suite of utility billing solutions that integrate directly into other financial applications. Howeve...
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