CITY COUNCIL AGENDA ITEM
ACTION REQUESTED:
title
Waive the applicable provisions of the Naperville Procurement Code and award Procurement 19-199, Electronic Bill Payment, to FIS/Metavante for an amount not to exceed $260,400 and for a 30-month term (requires six positive votes)
body
DEPARTMENT: Finance Department
SUBMITTED BY: Rachel Mayer, Director
BOARD/COMMISSION REVIEW:
N/A
BACKGROUND:
In 2004, the City Council approved the award of RFP 04-073 to Metavante Corporation to provide internet bill presentment and payment (e-billing) services for City utility bills. In 2009, Metavante Corporation became a wholly-owned subsidiary of Fidelity National Information Services, Inc. (FIS).
Since the initial agreement, the City has maintained a partnership with FIS for e-billing services, including an 18-month extension approved in 2017, which concludes on June 30, 2019. Services provided under this contract provide utility customers the opportunity to view and pay City bills online.
In November 2018, change order #1 was approved by the City Manager modifying system functionality to eliminate frustrations expressed by customers. In February 2019, staff completed the work with FIS resulting in three significant modifications including eliminating a 90-day password reset requirement, removing an autopayment expiration date and adding three event email notifications (credit card expiration warning, credit card expiration notification and payment overdues). Since completing the changes, staff has experienced a reduction in password related phone calls and use of the service continues to increase.
DISCUSSION:
In 2015, City Council approved Contract 16-015 with Tyler Technologies for the implementation of a new enterprise resource planning (ERP) system. A major component of the new system is a utility billing module, which is set to deploy at the end of 2021. As part of deployment, staff will review the capabilities of Tyler's e-billing options.
The new ERP can ho...
Click here for full text