CITY COUNCIL AGENDA ITEM
ACTION REQUESTED:
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Approve the award of Phase Two to Contract 17-056, Cityworks Upgrade and Enhancement Project, to POWER Engineers, Inc. for an amount not to exceed $778,801.22 and a total award of $2,073,907.88 and for an additional 90 days
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DEPARTMENT: Information Technology
SUBMITTED BY: Jacqueline Nguyen, Director
BOARD/COMMISSION REVIEW:
N/A
BACKGROUND:
The City Council awarded Contract 17-056 to POWER Engineers on December 5, 2017 for the upgrade and integration of Cityworks. Cityworks serves as one of the City's primary technology platforms that is integrated across departments. The platform provides a singular technology solution for work orders, service requests, asset management, and warehousing functions across the City. The upgrade and integration of Cityworks removes barriers between departments allowing for data sharing to improve coordination and consistency in service delivery, which ultimately increases the likelihood that customer issues can be resolved during the first call to the City.
When this project was initiated, staff planned for work to occur over multiple phases. Phase One included project discovery and design to identify future needs beyond those identified before the project commenced. The initial award only funded Phase One.
To date, the completed upgrades and enhancements have shown significant benefits to operations across the City. Some of those benefits include:
1. Remote access to Cityworks, providing real-time information on service requests and work orders from any device, anywhere, anytime;
2. Vendor access to Cityworks resulting in reduced reliance on paper records for vendors to complete their work; and
3. The transition from antiquated work order systems in the TED Business Group and at the Springbrook Water Reclamation Center to a citywide system where users across departments can have access to work orders instantly.
Phase One work is nearing completion, including the disc...
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