CITY COUNCIL AGENDA ITEM
ACTION REQUESTED:
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Approve the award of Sole Source Procurement 26-209, Naviline Public Administration Software Maintenance and Support, to CentralSquare Technologies for an amount not to exceed $159,135.86 and for a one-year term
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DEPARTMENT: Information Technology
SUBMITTED BY: Jacqueline Nguyen, Director
BOARD/COMMISSION REVIEW:
N/A
BACKGROUND:
CentralSquare's NaviLine is the City's legacy ERP system. The City began using the NaviLine ERP system in the 1990's. At that time, major NaviLine applications and modules included:
1. Permits, Licensing, and Code Enforcement
2. Planning and Zoning
3. Cash Receipts and Accounts Receivable
4. GMBA (Accounting)
5. Purchasing/Inventory
6. Customer Information System (Utility Billing)
7. Work Order/Facility Management
In 2017 the City began using a new ERP system from Tyler Technologies. In the nine years since then almost all applications and modules have been replaced by modules and applications in the Tyler ERP system. At this point, the Utility Billing module, modules that functionally support utility billing, and certain historical data for areas like Human Resources and TED permitting remain in NaviLine.
DISCUSSION:
The Information Technology (IT) Department coordinates the annual renewal of the software maintenance contract for CentralSquare.
The cost to renew the NaviLine software license, maintenance, and support for another year is $159,135.86. The requested procurement will provide the City with access to software updates and the ability for staff to receive 24/7 support for critical software issues.
IT has identified this as a Sole Source because CentralSquare is the sole provider of software licenses, maintenance, and support for our existing, legacy NaviLine ERP system.
The contract period for this renewal is from October 1, 2026, through September 30, 2027. Staff anticipate annually renewing this software license, maintenance, and support until new utility bil...
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