CITY COUNCIL AGENDA ITEM
ACTION REQUESTED:
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Approve the award of Cooperative Procurement 22-230, Audio/Video Interview Room System, to Axon Enterprise, Inc. for an amount not to exceed $148,957.85 and for a five-year term
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DEPARTMENT: Police Department
SUBMITTED BY: Jason Arres, Police Chief
BACKGROUND:
The Police Department (PD) uses audio and video technology to record interviews for court prosecutions. The PD has six interview rooms throughout the building (two in the front lobby, two in investigations and two in the detention center) that require this technology. The previous system reached end of life and was approved for replacement in 2020 with City Manager Award 20-168.
All interview rooms are currently on the Genetec platform that was purchased in July 2020. Since the installation of the Genetec equipment there have been over 100 reported issues with audio and video cutting out during interviews. Staff worked with Pace, the installation company for Genetec, for approximately one year to resolve the issues. Pace eventually contacted Genetec after they were unable to identify the source of the issues. Approximately a year and a half after installation, Genetec personnel came on site to examine the system and were able to identify a coding issue causing the problems. However, to date, the issues have not been corrected.
Poor customer service by Genetec and unresolved issues have resulted in the need to purchase a new system.
DISCUSSION:
The purchase of the Axon Interview system will allow the PD to capture quality video of victims, witnesses, and suspects in order to provide critical defensible evidence for prosecutions. The video can be tagged with descriptive metadata and automatically transferred to Evidence.com. Evidence.com is currently used by the PD for all new body camera evidence.
Axon has world-class security and capacity to support large agencies. All data is encrypted and the system includes automated audit trail c...
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