CITY COUNCIL AGENDA ITEM
ACTION REQUESTED:
title
Waive the applicable provisions of the Naperville Procurement Code and award Procurement 22-135, Emergency Notification System Renewal, to Everbridge, Inc. for an amount not to exceed $41,028.98 and for a one-year term (requires 6 positive votes)
body
DEPARTMENT: City Manager's Office
SUBMITTED BY: Linda LaCloche, Director of Communications
BACKGROUND:
In 2013, City staff issued an RFP for an Emergency Notification Alert System and entered into a five-year agreement with Everbridge. The City and Everbridge developed the Naper Notify system, which has grown to almost 33,000 citizen opt-in subscribers over the past decade.
Together with publicly listed White and Yellow Pages telephone data, Naper Notify has the capability to reach over 84,500 residential and business contact points for both emergency and routine notifications. The system allows the City to communicate using multiple paths, including phone, SMS text, email, phone app, and TTY. Naper Notify is also utilized internally by City staff for public safety overtime and emergency callouts.
Following Naper Notify implementation, satisfaction with City efforts to provide information during emergency situations increased 23% by 2016 and satisfaction with City efforts to use social media and emerging technology to keep the public informed increased 12%. Naper Notify was also credited with helping public safety successfully locate missing individuals in 2014, 2016, and 2018.
In 2018, the City Council approved the award of a three-year extension with no option years. In 2021, the emergency communication nature of this service, coupled with continued uncertainties around the COVID-19 pandemic, caused the City to award a one-year extension. The current agreement expires on May 5, 2022.
DISCUSSION:
On March 3, 2022, staff issued RFP 22-091 - Emergency Notification Alert System Services. Staff issued the RFP because it has been nearly 10 years since the issu...
Click here for full text