CITY COUNCIL AGENDA ITEM
ACTION REQUESTED:
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Approve the award of RFP 19-196, Next Generation 9-1-1 Telephone System, to Intrado Life & Safety Solutions Corporation for an amount not to exceed $1,090,592.47, plus a 3% contingency and for a seven-year term
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DEPARTMENT: Police Department
SUBMITTED BY: Robert Marshall, Chief
BOARD/COMMISSION REVIEW:
N/A
BACKGROUND:
Illinois' Emergency Telephone System Act Section 3(b) (50 ILCS 750/3(b)) requires every 9-1-1 system in Illinois must provide Next Generation 9-1-1 (NG9-1-1) service by July 1, 2020. The City's vision for the NG9-1-1 network is to have a universal NG9-1-1 service and to provide each 9-1-1 caller with the same level of service for all residents, businesses and visitors in the City, regardless of location or device while adding multimedia data capabilities for Public Safety Answering Points (PSAPs).
The City's current 9-1-1 customer premises equipment (CPE) is based on aging technology nearing end of life. The transition from legacy E9-1-1 services to IP-based NG9-1-1 offers options to resolve challenges to bringing new and emerging technologies to residents, businesses and visitors of Naperville. The infrastructure today is unable to support technologies like text messaging, or image and video sharing in the future. Of paramount importance is the delivery of universal, robust, and reliable 9-1-1 service to the residents, businesses and visitors. NG9-1-1 can accomplish these goals; while providing a platform to grow and expand as the environmental factors change over time.
The Emergency Services Internet Protocol Network (ESInet) is the foundation upon which the statewide NG9-1-1 solution is built. Because NG9-1-1 will be a statewide solution, each Public Safety Answering Point (PSAP) must be able to obtain access to the statewide ESInet. Therefore, the City's 9-1-1 CPE must be updated to be capable of communicating with the state of Illinois' new ESInet.
The City applied for and was awar...
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