CITY COUNCIL AGENDA ITEM
ACTION REQUESTED:
title
Receive the report on the City's service levels as part of the 2019 financial priorities guidance discussions and direct staff accordingly
body
DEPARTMENT: Finance Department
SUBMITTED BY: Rachel Mayer, Finance Director
BOARD/COMMISSION REVIEW:
N/A
BACKGROUND:
Service Philosophy
In 2015, the City Council examined Naperville's service philosophy as part of the creation of the City's three financial principles. During that discussion, it was reaffirmed that Naperville's philosophy isn't just to serve the community; it's to serve the community well. Financial Principle No. 2, which states "the City commits to continuous improvement in the delivery of necessary and cost-effective services," embodies this concept and showcases the connection between service delivery and the City's finances.
As a service-based organization, service is a key component of how the City measures its success. Naperville's four ends policies - financial stability, public safety, high-performing government and economic development - as well as the 10 performance management goals set by the Council in 2018 provide the framework for how the City serves its citizens. Success in these areas is directly tied to the City's service levels.
From a budgetary perspective, the City must generate revenues through taxes and fees to support the many services our residents and businesses have come to expect, and in turn, support the achievement of the City's ends policies and goals. The setting of community service levels by the City Council ultimately dictates the revenue and expenditure requirements of the City and is integral to the budgeting process.
DISCUSSION:
At the August 21, 2018 City Council meeting, Finance presented the six-month 2018 financial update as well as updated assumptions for the 2019 budget. Based on staff's projections and assumptions, the City is at a point where not all financial goals and principles can be achieved in 20...
Click here for full text