CITY COUNCIL AGENDA ITEM
ACTION REQUESTED:
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Approve the Award of RFQ 17-010, IT Strategic Support Services, to CDW Government LLC, Magenium Solutions, Presidio Networked Solutions Group, SWC Technology Partners, LLC and West Monroe Partners as approved vendors for future projects for an amount not to exceed $475,000 and a two-year term.
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DEPARTMENT: Information Technology
SUBMITTED BY: Jeff Anderson, Information Technology Director
BOARD/COMMISSION REVIEW:
N/A
BACKGROUND:
With a sharper focus on technology requirements for the City of Naperville and its residents, the City's Information Technology (IT) Department needs to be able to meet expectations for implementation of services within expected timeframes. The IT Department is staffed to provide general IT services with specialized/unique services provided by industry experts. The purpose of this procurement is to identify a shortlist of qualified and experienced vendors to perform IT services on a project basis for Cisco network and telephony products and/or Microsoft core technologies.
The IT support services contract is important to ensure that the City's technology is implemented in a strategic manner. Thus, when What Works Cities approached the City to conduct a results-driven contracting engagement with the Harvard Government Performance Lab (Harvard), this procurement was immediately identified to be the pilot procurement. The purpose of this pilot was twofold:
* Increase alignment of IT Department goals to contracts.
* Expand competition and the quality of the vendor pool for IT contracts.
With Harvard's assistance, the City has developed a new Request for Proposals/Qualifications template, which places greater emphasis on the vendors achieving specific department outcomes and goals. In addition, the City has implemented procedural changes such sending targeted notifications of upcoming procurements before the advertisement date, sending follow up reminders a few dates after...
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