CITY MANAGER AUTHORITY PROCUREMENT AWARDS
ACTION REQUESTED:
title
Approve the award of Sole Source Procurement 22-253, Tyler Pace Premiere Program, to Tyler Technologies for an amount not to exceed $56,000 and for a one-year term
body
DEPARTMENT: Finance Department
SUBMITTED BY: Rachel Mayer, Director
BACKGROUND:
The City's ERP software maintenance agreement with Tyler Technologies includes technical support as part of the annual costs. The technical support is good for responding to issues that occur with the software during daily use.
However, support is not intended to assist with the implementation of new functionality or to train staff. For this, Tyler Technologies created a separate program, Pace, which provides enhanced training and consultation services.
The City began using the Pace program in 2019 after having difficulties implementing new functionality after going live with the software in 2018 and has had great success adding functionality over the last four years.
DISCUSSION:
A sole source is requested for a one-year term from August 1, 2022 to July 31, 2023 for the purchase of a PACE premiere membership to provide ongoing education and implementation assistance of new features and functionality associated with the following Tyler products:
* Enterprise ERP (fka Munis)
* Cashiering
* Enterprise Permitting and Licensing (fka EnerGov)
The award includes 30 implementation days, an investment assessment, a dedicated project manager and five passes to the annual conference. Staff is requesting an additional three implementation days compared to last year because Tyler expanded the PACE program to include consulting for Enterprise Permitting and Licensing. The 30 implementation days will be shared between the Finance Department, Human Resources Department, IT Department, TED Business Group and Community Services Department.
This purchase is identified as a sole source because the program is facilitated by Tyler Technologies, the so...
Click here for full text