CITY COUNCIL AGENDA ITEM
ACTION REQUESTED:
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Approve the award of Option Year #2 to Contract 21-096, Information Technology Support Services, to Sentinel Technologies, Inc. for an amount not to exceed $200,000
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DEPARTMENT: Information Technology
SUBMITTED BY: Jacqueline Nguyen, Director
BOARD/COMMISSION REVIEW:
N/A
BACKGROUND:
The City Council awarded 21-096, Information Technology Support Services, to Sentinel Technologies, Inc. on August 17, 2021, for a three-year term with two one-year options to extend. The first option year was approved by the City Council on August 20, 2024. The purpose of this contract is to provide support services for the Information Technology (IT) Department.
Sentinel Technologies augments and complements the City's IT staff with specialized expertise in technology deployments, trouble diagnosis and correction, technology upgrades and special projects.
DISCUSSION:
The services provided by Sentinel for the first three years, and the first option year, of the of the contract have been satisfactory. Without these services, the IT Department would not have completed projects including, but not limited to, improving the performance and resilience of the phone system for the City Call Center, streamlining the deployment and management of computers, and enhancing redundancy of the internet connections
Based on this, the IT Department recommends extending the contract for the second and final option year. Planned projects include initiatives to further strengthen the City's security posture. Sentinel Technologies has agreed to maintain the rates and terms under the contract.
The term of the second option year is September 2, 2025, to September 1, 2026, with no option years remaining.
FISCAL IMPACT:
CIP#: N/A
Information Technology support services are expensed to the Other Professional Services account listed below. The award amount is not to exceed $200,000. The 2025 Budget includes $200,000, which can accommodate exp...
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