Legislation Details

File #: 26-1215    Version: 1
Type: Report Status: Agenda Ready
File created: 10/13/2026 In control: Public Utilities Advisory Board
On agenda: 10/22/2026 Final action:
Title: Receive Electric Operations Exceptions Reporting
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PUBLIC UTILITIES ADVISORY BOARD AGENDA ITEM

ACTION REQUESTED:
title
Receive Electric Operations Exceptions Reporting
body

DEPARTMENT: Electric Utility

SUBMITTED BY: Department of Electric Public Utilities

BOARD/COMMISSION REVIEW:
N/A

PURPOSE:
The purpose of this memorandum is to provide the Public Utility Advisory Board (PUAB) with a status update on Electric Operations Exceptions impacting the City of Naperville’s Electric Utility.

DISCUSSION:
Fiber Installations
Naperville is experiencing a surge in fiber-optic installations as three contractors expand their 'fiber to the home' initiatives. To manage the increased volume of utility locates and maintain compliance with state and federal laws, Utility Operations evaluated several strategies, including:
Increasing internal staffing, outsourcing, or
Allowing fiber companies to perform their own locates.
Staff are currently drafting a legal framework that shifts full liability for infrastructure damage to the fiber providers and allows the city to terminate the agreement at will.
Additionally, the Utility is refining its outage metrics to specifically track third-party strikes."
Update:
Right now, the issues we are having are with Ripple Fiber. They have multiple, (6 or 7), contractors working for them who do not abide by the requirements below 1-3 and are calling in to numerous JULIE ticket requests. They are also subcontracting the work out and the subcontractors do not follow the guidelines as well:
Get an approved permit issued prior to construction starting, and ensure you are listed on the permit as the contractor
All new contractors are required to Schedule a pre-construction meeting with City staff. We need an opportunity to meet and go over our requirements / expectations
Submit a Joint Meet JULIE ticket, attach or have maps of project scope available.
Submit JULIE tickets for construction.

Transformer Movement (30XA/10XA/75 Spare)
Approximately 17 months ago, a critical substation transformer(30...

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