CITY COUNCIL AGENDA ITEM
ACTION REQUESTED:
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Approve the award of Sole Source Procurement 23-190, Naviline Public Administration and Public Safety CAD/RMS Software Maintenance and Support, to Central Square Technologies for an amount not to exceed $423,407.41 and for a one-year term
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DEPARTMENT: Information Technology
SUBMITTED BY: Jacqueline Nguyen
BOARD/COMMISSION REVIEW:
N/A
BACKGROUND:
CentralSquare Technologies has served as the City's primary public administration (Naviline) and public safety (CAD/RMS) software provider since 1994. The City continues to use various separate applications for the following business operations:
Major Naviline applications:
1. Permits, Licensing, and Code Enforcement
2. Planning and Zoning
3. Cash Receipts and Accounts Receivable
4. GMBA (Accounting)
5. Purchasing/Inventory
6. Customer Information System (Utility Billing)
7. Work Order/Facility Management
Major CAD/RMS applications:
1. Computer-Aided Dispatching used by Police, Fire, and 911 Dispatch
2. Records Management Incident Reporting and Field Reporting
3. Warrant tracking, Arrest/Booking, Case Management
4. Property and Evidence Management
5. Accident Management
6. Interfaces with other Public Safety applications
Public Safety support also includes application integrations such as:
1. Mobile Application Software
2. Mapping Software
3. Electronic Fingerprinting Systems
4. State of Illinois Law Enforcement Agency Data System
In 2017, the City selected Tyler Technologies ("Tyler") to provide a modern Software as a Solution (SaaS) for the public administration capabilities. Over the years, staff has migrated a number of applications from Naviline to Tyler.
The financial, purchasing, and budgeting modules are interdependent on other billing/cashiering components still in Naviline and cannot be fully discontinued until Utility Billing functionality is implemented in Tyler.
In 2022, planning for a new CAD/RMS solution for public safety began....
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