CITY MANAGER AUTHORITY PROCUREMENT AWARDS
ACTION REQUESTED:
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Approve the award of Sole Source Procurement 24-312, GovQA Exchange Platform, to Granicus LLC for an amount not to exceed $47,132.53 and for a one-year term
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DEPARTMENT: Information Technology
SUBMITTED BY: Jacqueline Nguyen, Director of Information Technology
BACKGROUND:
GovQA is a cloud-based citizen portal integrated with the City’s external website which has been in place since 2008. The subscription for the GovQA platform allows the City to receive and route items such as service requests, questions and Freedom of Information Act (FOIA) requests from website visitors. The GovQA subscription includes the creation of a knowledge base for visitors to search for answers to common questions and provides a custom workflow that properly routes requests for the appropriate department for response.
DISCUSSION:
This procurement is for a one-year subscription to the GovQA software. Granicus is the sole maintenance and update provider of this proprietary application subscription. If the services were to be discontinued, the City would need to re-evaluate how online questions, FOIA and service requests from the public are handled. Given the high switching costs that include staff time, the IT Department recommends not soliciting for a new product at this time.
The term of contract is from January 1, 2025, to December 31, 2025.
FISCAL IMPACT:
CIP #: N/A
The annual subscription cost for the GOVQA exchange platform is expensed to the account number listed below. The budget allocates $58,000 for this service and is sufficient to cover the award request.
|
Account Number |
Fund Description |
Total Budget Amount |
|
16101100-531312 |
General Fund |
$3,910,675 |