CITY COUNCIL AGENDA ITEM
ACTION REQUESTED:
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Approve the award of Sole Source Procurement 24-184, Naviline Public Administration and Public Safety CAD/RMS Software Maintenance and Support, to CentralSquare Technologies, for an amount not to exceed $321,155.44 and for a one-year term
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DEPARTMENT: Information Technology
SUBMITTED BY: Jacqueline Nguyen, Director
BOARD/COMMISSION REVIEW:
N/A
BACKGROUND:
CentralSquare Technologies served as the City's primary public administration (Naviline) and public safety (CAD/RMS) software provider since 1994. The City has used various applications for the following business operations:
Major Naviline applications:
1. Permits, Licensing, and Code Enforcement
2. Planning and Zoning
3. Cash Receipts and Accounts Receivable
4. GMBA (Accounting)
5. Purchasing/Inventory
6. Customer Information System (Utility Billing)
7. Work Order/Facility Management
Major CAD/RMS applications:
1. Computer-Aided Dispatching used by Police, Fire, and 911 Dispatch
2. Records Management Incident Reporting and Field Reporting
3. Warrant tracking, Arrest/Booking, Case Management
4. Property and Evidence Management
5. Accident Management
6. Interfaces with other Public Safety applications
Public Safety support also includes application integrations such as:
1. Mobile Application Software
2. Mapping Software
3. Electronic Fingerprinting Systems
4. State of Illinois Law Enforcement Agency Data System
In 2017, the City selected Tyler Technologies ("Tyler") to provide a modern Software as a Solution (SaaS) for the public administration capabilities. Over the past eight years, staff has migrated most of the applications from Naviline to Tyler. Only utility billing is expected to remain in Naviline after 2024.
In 2022, planning for a new CAD/RMS solution for public safety began. In 2023, the City selected Tyler Technologies as the new CAD/RMS solution for public safety. The software implementation began in October 2023 and is c...
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