CITY COUNCIL AGENDA ITEM
ACTION REQUESTED:
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Approve the award of RFP 24-224, Debt Collection Services, to Municipal Collection Services, LLC for a fee not to exceed 25% of the total monies collected and for a three-year term
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DEPARTMENT: Finance Department
SUBMITTED BY: Raymond Munch, Finance Director
BOARD/COMMISSION REVIEW:
N/A
BACKGROUND:
A critical element of maintaining the City's financial stability includes the receipt of monies due to the City in an efficient and timely manner. The Finance Department begins the process of contacting customers with delinquent accounts, but if Finance staff are unable to collect payment, the account is sent to the third-party debt collection service provider.
The City's current contract for debt collection services ends on January 31, 2025. Accordingly, the Finance Department issued RFP 24-224, Debt Collection Services, in September 2024 to solicit for a new third-party debt collection service.
DISCUSSION:
Advertisement Date:
9/9/2024
Notices Sent:
125
Opening Date:
10/2/2024
Planholders:
30
Proposals Received:
5
Proposals were received from the following vendors:
Bull City Financial Solutions
Penn Credit Corporation
Credit Service International
RTR Financial Services
Municipal Collection Services
A selection team comprised of staff from the Finance Department evaluated the proposals, which were scored based on the criteria set forth in the RFP:
1. Capability, Capacity and Qualifications of the Proposer (35%)
2. Suitability and Quality of the Approach (40%)
3. Reporting and Metrics (25%)
After reviewing and scoring the proposals, the selection committee invited the top three vendors, Bull City Financial, Municipal Collection Services and Penn Credit, to attend interviews.
Following the completion of the interviews, the selection committee rescored the vendors. The vendor with the highest qualification score, Municipal Collection Services, LLC, is recommended for a...
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