CITY COUNCIL AGENDA ITEM
ACTION REQUESTED:
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Approve the award of RFP 22-309, Computer Aided Dispatch/Mobile Data System/Law Enforcement Records Management System, to Tyler Technologies, for an amount not to exceed $5,279,236.50, plus a 3% contingency on implementation cost, and for a ten-year term
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DEPARTMENT: Police Department
SUBMITTED BY: Jason Arres, Chief
BOARD/COMMISSION REVIEW:
N/A
BACKGROUND:
Staff currently utilizes Computer Aided Dispatch (CAD), Mobile Data Terminal (MDT) and Law Enforcement Records Management System (RMS) solutions to support daily operations of the Police and Fire Departments as well as the Emergency Communication Center.
The Police and Fire Departments are seeking to replace the current CAD, MDT and RMS solutions that have been in place since 2009. They are nearing end-of-life and lack many of the newer features and functionality of today's systems.
The CAD solution is used by 911 telecommunicators who enter caller information, record response times, and relay confidential and restricted information to officers in the field.
The MDT solution is used by all field personnel (Police and Fire). This system receives information entered by 911 telecommunicators and uses it to respond to calls for service. This system also handles all ticketing and other administrative functions performed in the field.
The RMS solution is the repository of all call data, reports, and associated documents. It is used by sworn and civilian members of the Police Department for searching, storing, and managing reports and cases and is essential for tracking statistics and completing investigations.
On May 17, 2022, the City Council approved Procurement 22-097 to Federal Engineering to complete a needs assessment, a Request for Proposal (RFP), and RFP evaluation. Federal Engineering also assisted with vendor selection and contract negotiations due to the magnitude and impact of replacing these critical systems.
Along with Federal Engineering,...
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