CITY COUNCIL AGENDA ITEM
ACTION REQUESTED:
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Approve the award of RFP 22-091, Emergency Notification Alert System Services, to Everbridge, Inc., for an amount not to exceed $214,744.33 and for a four-year term
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DEPARTMENT: City Manager's Office
SUBMITTED BY: Linda LaCloche, Director of Communications
BOARD/COMMISSION REVIEW:
N/A
BACKGROUND:
In 2013, City staff issued an RFP for an emergency mass notification system to provide emergency and community notifications to Naperville residents, businesses, and visitors through phone calls, text messages, emails, an app, and TTY. The City entered into a contract with Everbridge, Inc. to provide its mass notification platform, which the City branded as Naper Notify.
Together with publicly listed telephone data that allows the City to reach over 84,500 contacts, the City has seen continual growth in opt-ins over the past decade, with more than 33,500 persons enrolled as of August 2022 due to successful marketing and use of the system. Naper Notify is also used internally by City staff to perform public safety overtime, emergency, and snow team callouts more easily; send all-employee notifications during inclement weather when warranted; and quickly conference bridge directors for efficient decision making.
System implementation has increased satisfaction in City efforts to provide information during emergencies by 23%, per the 2016 Citizen Survey. Over the last 10 years, Naper Notify has also been credited with helping public safety personnel locate three missing individuals.
Following the initial five-year agreement, City Council approved the award of a three-year extension to Everbridge. In 2021, due to the emergency nature of this service, coupled with ongoing uncertainties around the Covid-19 pandemic, the City awarded a one-year extension; in 2022, another one-year extension was granted in tandem with an RFP to provide appropriate time to evaluate RFP responses and ensure continuity of service an...
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