CITY COUNCIL AGENDA ITEM
ACTION REQUESTED:
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Receive the June 2021 Information Technology Report (Item 1 of 2)
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DEPARTMENT: Information Technology
SUBMITTED BY: Jacqueline Nguyen, Director
BOARD/COMMISSION REVIEW:
N/A
BACKGROUND:
This is the first in a series of periodic reports to the City Council regarding technology projects and implementation status. The reports will examine resources, priorities, schedules, and are intended to assist the City Council in making strategic technology decisions when necessary.
DISCUSSION:
Current Information Technology (IT) Department Work Distribution
The work performed by the IT Department supports all 13 City departments, Naper Settlement, and the City Council. The table below shows the different service areas and how department personnel are assigned:
IT Department Work Distribution
The department's work can be categorized into three areas: Run, Grow, and Transform. This is an industry standard of IT work classification and is promulgated by Gartner, a leading IT market research and consulting firm.
The Run category focuses on everyday operations of the business. It maintains essential functions and capabilities that are in place and relied upon day-to-day. This category includes user support, cybersecurity and on-going maintenance, upgrades, and modernization of critical infrastructure and applications. IT staff spends approximately 70% of time in this category. Examples include:
Servers
Software
GIS Applications
Networks
Cybersecurity
Database
Devices
Radios
The Grow category includes work that enhances or expands existing capabilities such as efforts to address growth in the scope of current City services as well as tools and processes. IT staff spends approximately 24% in this category. Examples include:
Enhance utility billing management
Enhance permitting and electronic plan processing
Enhance public safety technology (i.e., Next Generation 911)
Optimize asset management, work order ma...
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