CITY COUNCIL AGENDA ITEM
ACTION REQUESTED:
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Approve the award of Sole Source Procurement 26-224, Tyler PACE and Tyler Assist Basic, to Tyler Technologies, Inc. (Tyler) for an amount not to exceed $100,851.07 and for a one-year term
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DEPARTMENT: Finance Department
SUBMITTED BY: Traci Marrocco, Interim Director of Finance
BACKGROUND:
The City Manager awarded Contract 24-106 to Tyler Technologies, Inc. (Tyler) in January 2024 for a one-year term from January 1, 2024, to December 1, 2024. The City Manager awarded Contract 25-125 to Tyler Technologies, Inc. in May 2025 for a one-year term from June 1, 2025, to May 31, 2026.
Tyler developed the PACE and Assist programs to provide clients with a higher level of support than the standard technical assistance included with the annual software license. While standard technical support is intended to address day-to-day issues, these programs provide enhanced consulting services for implementation, training, configuration, and software enhancements. Staff began using the PACE program in 2019, which includes 160 hours of consulting services to support training and enhancements to software modules. The Tyler Assist Basic program, which the City began using in January 2025, includes 150 consulting hours to support the implementation of new permits and licenses and provide general and advanced training for staff using the Tyler Enterprise Permitting & Licensing (EPL) software.
Tyler Technologies, Inc. amended the contract term to align the start dates of its services under a single contract, consistent with Governmental Accounting Standards Board (GASB) best practices.
DISCUSSION:
To date, the Tyler Assist contract has been used to help staff with several issues, including, but not limited to, training to create custom reports, modifying automation to change permit and license statuses automatically, creating custom forms for the special events application, enhancing City’s GIS integration with EPL, improvin...
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