CITY COUNCIL AGENDA ITEM
ACTION REQUESTED:
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Approve the award of Sole Source Procurement 25-256, Naviline Public Administration Software Maintenance and Support, to CentralSquare Technologies for an amount not to exceed $167,839.41 and for a one-year term
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DEPARTMENT: Information Technology
SUBMITTED BY: Jacqueline Nguyen, Director
BOARD/COMMISSION REVIEW:
N/A
BACKGROUND:
The City has used CentralSquare Technologies as its primary public administration technology (Naviline) since 1990, employing various applications for the following business operations:
Major Naviline applications:
1. Permits, Licensing, and Code Enforcement
2. Planning and Zoning
3. Cash Receipts and Accounts Receivable
4. GMBA (Accounting)
5. Purchasing/Inventory
6. Customer Information System (Utility Billing)
7. Work Order/Facility Management
In 2017, the City selected Tyler Technologies ("Tyler") to provide a modern Software as a Service (SaaS) solution for the public administration capabilities. Over the past eight years, staff have migrated most of the applications from Naviline to Tyler. Only utility billing is expected to remain in Naviline after 2026.
DISCUSSION:
The Information Technology (IT) Department coordinates the annual renewal of the software maintenance contract for CentralSquare. In early 2025, the City converted public safety applications to a new CAD/RMS system and Tyler Technologies as appropriate. After the conversion to the new Tyler Technologies public safety applications, the expense for the CentralSquare public safety applications ceased.
The Information Technology Department (IT) partnered with other City departments and identified five Naviline modules for which maintenance can be cancelled. These five modules will be renewed for a reduced period of six months. After this, they will be cancelled.
The maintenance and support costs are $167,839.41 for the remaining public administration applications.
The requested procurement will provide the ...
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