CITY COUNCIL AGENDA ITEM
ACTION REQUESTED:
title
Approve the award of Cooperative Procurement 22-256, SMARTnet Maintenance Renewal, to CDW-G for an amount not to exceed $230,777 and for a one-year term
body
DEPARTMENT: Information Technology
SUBMITTED BY: Jacqueline Nguyen, Director
BOARD/COMMISSION REVIEW:
N/A
BACKGROUND:
The Information Technology (IT) Department is responsible for maintaining the City's systems for computing, storage, and networking. Cisco communications equipment is installed at every City facility and provides connectivity to the entire voice and data network. This complex, expansive, and reliable ecosystem powers municipal services and operations and enables the City to quickly and seamlessly pivot to accommodate upgrades and new services while continuing to reliably deliver essential services to residents.
DISCUSSION:
The SmartNet maintenance coverage applies to the City's systems for computing, storage and networking. These systems are dynamic and changing to meet business needs. A representative listing of current components includes:
1. Cisco Adaptive Security Appliances (ASA) for network security
2. Wireless network controllers and access points covering areas such as City buildings, public safety locations, and Jaycee's Park
3. The network and switching devices used for both voice and data applications which includes approximately 95 LAN switches for network connectivity
4. Six Voice Over IP (VOIP) phone system servers, which includes:
* Cisco Call Manager
* Cisco Unity Voicemail
* Cisco Unified Contact Center
* Cisco Emergency Responder
5. Devices that support Internet connectivity and private connectivity such as the Virtual Private Network (VPN) to Tyler Technologies Munis Enterprise Resource Platform (ERP), and remote working
6. Cisco Hyperflex, a modern high-performance converged platform of networking, computing, and storage components that provides services to employees and residents
7. Cisco FirePOWER firewall solutio...
Click here for full text