CITY COUNCIL AUTHORITY PROCUREMENT AWARDS
ACTION REQUESTED:
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Waive the applicable provisions of the Naperville Procurement Code and award Procurement 21-171, Emergency Notification System Renewal, to Everbridge for an amount not to exceed $61,562.08 and for a one-year term (requires 6 positive votes)
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DEPARTMENT: City Manager's Office
SUBMITTED BY: Linda LaCloche, Director of Communications
BACKGROUND:
In April 2013, the City Manager approved the award of an Emergency Mass Notification System, to Everbridge, Inc. In 2018, the City Council approved the award of a three-year extension with no option years. Now known publicly as "Naper Notify," the notification system is used to communicate with residents, businesses and City staff for both emergency and routine notifications. The system allows the City to communicate using multiple pathways including phone, SMS text, email, fax and TTY.
Launched in November 2013, Naper Notify has grown to more than 30,000 subscribers. Citizen Survey data would indicate these efforts improved residents' access to City information. Between 2012 and 2016, satisfaction with City efforts to provide information during emergency situations increased 23 percent and satisfaction with City efforts to use social media and emerging technology to keep the public informed increased 12 percent.
DISCUSSION:
Due to the COVID-19 pandemic, as well as the emergency nature of this service, staff was reluctant to change notification providers. In addition, COVID-19 has changed the landscape for many businesses, involving the mass notification industry. Telecom companies, including Everbridge, have begun charging for each text and phone call that is delivered and received.
Everbridge has agreed to extend the contract with the City for a one-year service term. The Everbridge pricing structure is based on a credit usage model. Due to Naper Notify's popularity and large subscriber base, the system averages close to two million messages s...
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