CITY MANAGER AUTHORITY PROCUREMENT AWARDS
ACTION REQUESTED:
title
Approve the award of Sole Source Procurement 23-183, Smart 9-1-1 Safety Solution Renewal, to Rave Mobile Safety for an amount not to exceed $90,000 and for a three-year term
body
DEPARTMENT: Police Department
SUBMITTED BY: Jason Arres, Chief
BACKGROUND:
On June 19, 2018, City Council awarded sole source procurement 18-144 to Rave Mobile to provide Smart 9-1-1 services to all residential and business customers.
Smart 9-1-1 technology enables residents to enter information in the online database maintained by Rave Mobile Safety, to be delivered to the Public Safety Answering Point in the event the registered phone number dials 9-1-1. This critical data can include information such as medical conditions and medications, native language, home addresses of mobile callers, disabilities, or children's photos. The service is free to residents and must be verified through the vendor at regular intervals to maintain data integrity. The information is completely confidential, only available to the first responders during a 9-1-1 call and meets the state premise alert mandate.
DISCUSSION:
This sole source procurement to Rave Mobile Safety is requested for a three-year term from August 1, 2023 to July 31, 2026.
The PD has identified this service as a sole source because Rave Mobile is the only vendor to provide these patented services throughout the DuPage County Public Safety Answering Points.
During the current contract term, the Smart 9-1-1 product has experienced no system downtime, delivering an average of 50 profiles to the Naperville 9-1-1 center per month. Information from profiles provides valuable pre-arrival direction to both police and fire first responders. This software service is used most often by Naperville residents with special needs, children, elderly, or others most likely to call 9-1-1.
The annual cost of the service is $30,000 with a total contract award of $90,000.
FISCAL IMPA...
Click here for full text