CITY COUNCIL AGENDA ITEM
ACTION REQUESTED:
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Approve the award of Single Source Procurement 26-096, Cityworks Premium Enterprise License Renewal, to Azteca Systems, LLC for an amount not to exceed $114,594.48 and for a one-year term
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DEPARTMENT: Information Technology
SUBMITTED BY: Jacqueline Nguyen, Director
BOARD/COMMISSION REVIEW:
N/A
BACKGROUND:
The City has been using Azteca's Cityworks software since 1997 for several departments including, but not limited to, both utilities, the Transportation, Engineering and Development (TED) Business Group, and the Department of Public Works (DPW). Cityworks was standardized as the system of record for all service requests and work orders in 2017.
The enterprise license provides the City with unlimited use of Cityworks, which tracks such items as labor costs, materials, and equipment for virtually any type of work-related task. The software also tracks materials inventory and synchronizes data with field-based computers. In addition, the system allows staff to track asset conditions and prioritize asset maintenance based on past work history to determine which are in most need of repair.
Cityworks is closely integrated with the City's geographical information system (GIS), enabling service requests and work orders to be mapped by work location for more efficient routing and management of fieldwork crews.
The Cityworks server environment was updated in 2021 to support external vendor access, which enables City departments to efficiently track work from external contractors. The City also implemented the storeroom feature of Cityworks to manage warehouse inventory within both utilities.
Approximately 6,000 work orders and 10,000 service requests are processed annually in Cityworks and without the software, work orders and service requests would be processed by paper and tracking would be completed manually.
DISCUSSION:
This Single Source procurement is requested to renew the enterprise license fro...
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