CITY COUNCIL AGENDA ITEM
ACTION REQUESTED:
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Approve the award of RFP 25-103, Website Hosting Solution and Content Management System, to CivicPlus, LLC, for an amount not to exceed $307,651.78 and for a four-year term
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DEPARTMENT: City Manager's Office
SUBMITTED BY: Linda LaCloche, Director of Communications
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BACKGROUND:
Naperville's official website (www.naperville.il.us) is the City's primary tool for informing citizens about the services it provides and, in many cases, offers a convenient, virtual option for conducting business with the City. In 2025, more than 900,000 unique users logged more than 2.6 million pageviews. The website is administered and governed by the Communications Department with technical support from the Information Technology Department and the City's current website vendor.
The City's website has not undergone a comprehensive redesign and restructuring since 2016. Since that time, staff has worked within the capabilities of the existing content management system (CMS) to update the website as information and programs have changed and as online service offerings have been added. However, the length of time since a full review of the site's navigation, evolving cybersecurity threats, and the 2024 announcement of a federal accessibility mandate prompted staff to reassess the City's needs and options.
In August 2025, the City Manager's Office issued RFP 25-103, Website Hosting Solution and Content Management System, to identify a strategic partner that could provide professional services for the redesign, development, and ongoing hosting and maintenance of the City's website and CMS.
DISCUSSION:
Advertisement Date: 8/13/2025 Notices Sent: 275
Opening Date: 9/18/2025 Planholders: 99
Proposals Received: 19
Proposals were received from the following vendors:
CivicPlus LLC
ISPECTRA LLC
Clarity Partners LLC
Jesse James Creative
Conquina Labs Inc
Juicy Orange LLC
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Onsite IT Advisors LLC
Elect...
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