CITY COUNCIL AGENDA ITEM
ACTION REQUESTED:
title
Approve the award of RFP 25-012, Utility Billing Software Consultant, to Whitlock Consulting Group, for an amount not to exceed $169,720 and for a two-year term
body
DEPARTMENT: Finance Department
SUBMITTED BY: Raymond Munch, Director of Finance
BOARD/COMMISSION REVIEW:
N/A
BACKGROUND:
Naviline is the City's legacy utility billing (UB) and customer information solution (CIS). Since 1991, the City's electric, water/wastewater and refuse/recycling customer accounts and billing have been maintained using this solution. The software runs on an IBM AS400 platform that is limited in its integration capabilities with our many other enterprise-grade and SaaS solutions. The software also lacks many of the newer features and functionality of today's modern UB/CIS systems.
Upon conducting market research and evaluating the software landscape, it was determined that implementing new UB software has a high degree of complexity. Due to the scale and impact of replacing such a critical system, staff hired a qualified consulting firm to guide the current state assessment, RFP creation, vendor selection, and potential implementation of a new UB/CIS solution.
The selected consultant's responsibilities will involve the following tasks outlined in the RFP:
* Task 1: Project Management. Facilitate identification of all project stakeholders; formalize a communication plan; develop a project plan including timelines; facilitate project meetings; track all decisions; and track all issues with proposed actions.
* Task 2: Needs Assessment/Gap Analysis. Review, evaluate, and document existing systems; and determine and document the functional requirements necessary to meet the business needs of all City departments that use the UB/CIS system. In collaboration with the City's subject matter experts (SME), identify deficiencies within the current systems that can be enhanced with a new UB/CIS solution and propose opportunities for im...
Click here for full text